Frequently Asked Questions
Everything you need to know about our handcrafted couture and occasion wear.
How long will it take for my order to be shipped?
As many of our pieces are hand-embellished, shipping times vary. Ready-to-wear items typically ship within 3-5 business days, while pre-order items will have specific lead times listed on the product page.
Do you offer international shipping?
Yes, we ship worldwide via premium couriers. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.
What is your return policy?
We accept returns on unworn items with all original tags attached within 14 days of delivery. Please note that bespoke or personalized items are final sale and cannot be returned.
How do I care for my Clio Peppiatt garment?
Our pieces are delicate and feature intricate hand-beading. We recommend professional dry cleaning only and storing your garments flat in their original dust bag to prevent stretching or damage.
How can I ensure I select the correct size?
A detailed size guide is available on each product page. If you are between sizes or need specific measurements for our corsetry and embellished dresses, please contact our customer care team for personalized advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay. For larger purchases, we also offer flexible payment options through Klarna and Clearpay in select regions.